Walmart and Microsoft, two of the leading companies in the U.S. have had a long and successful partnership for decades. The U.S. giants have taken this relationship further in the New Year as they team up to offer AI innovations to Walmart customers and associates in the nation. Walmart has been growing its digital business and these new artificial intelligence features will save its e-commerce customers time and that leads to an ultimate saving of money.
Walmart President and CEO Doug McMillon and Microsoft Chairman and CEO Satya Nadella were at CES 2024 where they introduced the new AI innovations from Microsoft that would improve the shopping experience of customers who shop at Walmart.
Walmart is improving digital shopping experiences this year using proprietary data available in the company along with large language models such as those available with Microsoft Azure OpenAI Series together with retail-specific models developed by the giant retailer to give its customers a curated list of items and a more personalized shopping experience.
In a blog, Microsoft said that Generative AI can change “scroll searching” to “goal searching.” Considering the wide range of products available across categories this type of goal searching will make it easier for Walmart customers to shop for all their needs at Walmart for themed parties and other events.
In the summer of 2023, Walmart introduced Generative AI for its associates with the tool called My Assistant app with Walmart proprietary data, technology as well as Microsoft Azure Open AI service. This app has helped its associates with a wide range of tasks.
The world’s largest retailer has seen a growth spurt in e-commerce sales and has generated more than 82 billion dollars in digital sales in fiscal year 2023. Adding Generative AI tools in 2024 is expected to boost its e-commerce sales this year and in the following years.
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