Oppenheimer analysts provided their key takeaways from NICE Ltd. (NASDAQ:NICE) 2023 Investor Day, which articulated a clear strategy to deliver continued profitable growth as the Cloud, Digital, and AI megatrends converge.
Since 2014, the company’s TAM (Total Addressable Market) has grown at a 10% CAGR to $8 billion. However, it expects this to accelerate to a 22% CAGR for $22 billion in 2027, as (1) Cloud adoption reaches the steepest part of the s-curve, (2) enterprises demand holistic customer service platforms, and most importantly, (3) AI technology replaces human labor.
Despite investor jitters, Oppenheimer analysts believe the company is shaping up as one of the best AI pure plays, with its 20-plus years of labeled customer data, proprietary transformer models, and now ChatGPT. The analysts reiterated their Outperform rating and $279 price target on the stock.