At eBay OPEN25, the premier seller event of the year, eBay has unveiled a groundbreaking suite of innovations designed to revolutionize the selling experience. These state-of-the-art tools—ranging from AI-powered messaging assistance to automated feedback and enhanced seller protections—are engineered to save time, boost profitability, and cultivate trust within the marketplace.

As eBay commemorates three decades of empowering entrepreneurs and small businesses, the company is ushering in a bold new era of innovation, underpinned by a relentless commitment to seller success. The return of eBay OPEN25 as an in-person event after five years underscores eBay’s dedication to fostering growth through cutting-edge technology, strategic investment, and unparalleled seller support.

Revolutionizing the Seller Experience with AI & Automation

Leveraging 30 years of marketplace expertise, eBay is harnessing artificial intelligence to create smarter, faster, and more personalized selling solutions. Already, over 200 million listings have been generated using eBay’s AI capabilities—a testament to the platform’s leadership in e-commerce innovation.

1. AI Assistant for Messaging

Managing buyer inquiries can be time-consuming, particularly when responses are readily available in listing details. eBay’s new AI Assistant for Messaging, now rolling out on the eBay mobile app and web (U.S. & U.K.), streamlines communication by drafting intelligent, context-aware replies based on existing listing information.

Sellers maintain full control—reviewing, editing, or dismissing suggestions before sending—ensuring accuracy while drastically reducing response times.

2. Offers in Messaging

Negotiation is central to eBay’s dynamic marketplace. With Offers in Messaging, buyers and sellers can now send, counter, and accept offers directly within message threads, eliminating the need to switch screens. This seamless integration accelerates deal-making, enhancing efficiency for sellers and delivering a frictionless experience for buyers.

3. Track Your Costs for Smarter Pricing

Profitability hinges on precise cost management. eBay’s new “Your Cost” field allows sellers to input, track, and adjust item-level costs directly within the listing flow and earnings dashboard. This eliminates reliance on external spreadsheets, empowering sellers to optimize pricing, promotions, and ad rates with confidence.

Rolling out this fall to U.S. sellers, the feature will be accessible via Seller Hub, bulk listing tools, and the Earnings page.

4. Inventory Mapping API for Large-Scale Sellers

For high-volume sellers, eBay’s Inventory Mapping API leverages AI to automate listing creation, generating optimized titles, descriptions, and item specifics with minimal input. This scalable solution enables sellers to focus on growth and customer engagement while eBay handles the heavy lifting.

5. Enhanced Seller Protections Against INR Claims

To mitigate the impact of Item Not Received (INR) claims due to carrier delays, eBay is introducing a new protection policy starting in October. If a seller ships on time with eBay labels and tracking, and the item is later marked as delivered, eBay will:

• Reimburse the seller for the item cost

• Remove any negative feedback tied to the delay

This ensures sellers are not penalized for logistical delays beyond their control.

6. Automated Feedback for Reliable Sellers

Positive feedback builds credibility, yet only one in three buyers leaves a review. Beginning in September, eBay will automatically post positive feedback for U.S. sellers who:

• Use tracked shipping

• Deliver on time

• Maintain a flawless transaction record

This ensures sellers receive well-deserved recognition, even when buyers don’t leave feedback manually.

A Future Built on Innovation & Partnership

From AI-driven efficiencies to robust seller safeguards, eBay’s latest innovations reflect a deep understanding of seller needs. By integrating intelligent automation, cost-tracking tools, and enhanced protections, eBay is not just adapting to the future—it’s defining it.

As CWEB News highlights, these advancements solidify eBay’s position as the premier marketplace for entrepreneurs seeking growth, efficiency, and trust.

For more updates on eBay’s latest seller tools, stay tuned to CWEB News and follow eBay for Business on social media.

List smarter. Sell faster. Grow with confidence—only on eBay.

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